Field notes

What we learn in production

Short, practical notes from the work itself. No trend pieces and no predictions, just what holds up once an agent meets real customers and real data.

Delivery 8 min read

Why most AI pilots never ship, and five decisions that change the odds

The technology is rarely the reason a pilot dies. It's the choices made in the first two weeks: which process, which number, who approves what and what happens after launch.

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