The agents

AI agents with a job description

Each agent has a defined role, the tools to do it, rules about what it may do on its own and one number it answers for. That's the difference between an agent and a chatbot.

AGENT 01

Support Agent

Resolves customer requests across chat, WhatsApp, Instagram, email and voice. It reads the order, checks the policy and takes the action, then hands over to your team when a person should decide.

Handles
Order tracking, bookings, returns, product questions, after-hours cover
Connects to
Shopify, WooCommerce, Zendesk, Freshdesk, HubSpot, booking systems
Measured on
Resolution rate, first response time, customer satisfaction
See the Support Agent

AGENT 02

Sales Agent

Answers every new enquiry within a minute, asks the questions your best rep would ask, scores the answers and books qualified buyers into the right calendar. The CRM updates itself.

Handles
First response, qualification, research, meeting booking, follow-up, CRM notes
Connects to
HubSpot, Salesforce, Zoho, Pipedrive, Google Calendar, Outlook
Measured on
Speed to lead, meetings booked, qualified pipeline
See the Sales Agent

AGENT 03

Operations Agent

Takes the documents and data entry off your team. It reads invoices, orders and forms wherever they arrive, checks them against your rules, keys them in and chases the gaps.

Handles
Invoice capture, three-way matching, onboarding, reporting, system sync
Connects to
Xero, QuickBooks, SAP Business One, Odoo, Microsoft 365, Google Workspace
Measured on
Hours returned, error rate, cycle time
See the Operations Agent

AGENT 04

Knowledge Agent

A private assistant for your own people. It knows your policies, contracts, manuals and past tickets, cites the exact source for every answer and respects who is allowed to see what.

Handles
HR and policy questions, sales enablement, contract lookups, SOPs, onboarding
Connects to
SharePoint, Google Drive, Confluence, Notion, file shares, databases
Measured on
Answer accuracy, time to answer, weekly active users
See the Knowledge Agent

Custom agents

Your process doesn't fit a box? Good.

Claims triage, appointment scheduling, supplier onboarding, quote generation, compliance checks. If a task repeats and follows rules a person could write down, there is probably an agent in it. We map it with you, then build and run it the same way as the four above.

Describe your process

Strategy and training

Get your team ready to work beside agents

Half-day workshops that help leadership teams pick the right first use case and see through the hype. Hands-on sessions for the people who will supervise agents day to day, so the rollout sticks.

Ask about a workshop

Your move

Bring us the job nobody wants.

Thirty minutes, one process, and a straight answer on whether an agent should take it on. No slides and no obligation.

Book a 30-minute call Describe the process