# XD TEKNIKA

> XD Teknika (XD TEKNIKA (Pvt) Ltd) is an applied AI company based in Colombo, Sri Lanka. It designs, deploys and runs AI agents that carry real workload inside businesses: a Support Agent for chat, WhatsApp, email and voice; a Sales Agent for lead response, qualification and booking; an Operations Agent for invoices, documents and data entry; and a Knowledge Agent that answers staff questions from company documents with citations. It also builds custom agents and runs AI strategy workshops and team training.

Key facts:

- Positioning: "Put AI on the payroll." Every agent has a defined role, scoped tool access, approval rules and one business metric agreed before the build and reported monthly.
- Model-agnostic: tests OpenAI GPT, Anthropic Claude, Google Gemini, Meta Llama, Mistral and open models on each client's cases and picks per task. Does not resell any vendor's model.
- Ownership: clients own all code, prompts, workflows, test sets and documentation. Accounts sit in the client's name.
- Control: human approval for money, personal data and irreversible actions; full audit logs; a kill switch; evaluation against a test set of real cases before launch and weekly after.
- Privacy: client data is never used to train public models; can run inside the client's own cloud; designed for Sri Lanka's Personal Data Protection Act, No. 9 of 2022, and the GDPR. No formal security certifications claimed; completes client security questionnaires.
- Engagement: Map (1 to 2 weeks, fixed price), Prove (4 to 6 weeks on real data, fixed price), Launch (staged rollout), Run (monthly retainer). Model and hosting usage billed at cost with a cap.
- Markets: Sri Lanka and international clients in the UK, Europe, the Middle East, Asia and Australia. Works in English. Time zone UTC+5:30.
- Contact: info@xdteknika.com, https://calendly.com/xdteknika/discovery

## Agents

- [All agents](https://xdteknika.com/agents): overview, custom agents, strategy and training.
- [Support Agent](https://xdteknika.com/agents/support): resolves customer requests end to end and hands over to people with full context.
- [Sales Agent](https://xdteknika.com/agents/sales): replies to new enquiries within a minute, qualifies them, books meetings and updates the CRM.
- [Operations Agent](https://xdteknika.com/agents/operations): reads invoices, orders and forms, matches them against records and enters the data, holding exceptions for approval.
- [Knowledge Agent](https://xdteknika.com/agents/knowledge): private, permission-aware answers from company documents, with sources cited.

## Company

- [How it works](https://xdteknika.com/how-it-works): the four layers of an agent, how it is tested, the engagement phases and pricing structure.
- [Industries](https://xdteknika.com/industries): retail, hospitality, financial services, healthcare, logistics and professional services.
- [Trust](https://xdteknika.com/trust): data handling, access, human control, testing, compliance, ownership and responsible disclosure.
- [About](https://xdteknika.com/about)
- [Contact](https://xdteknika.com/contact)

## Field notes

- [Why most AI pilots never ship, and five decisions that change the odds](https://xdteknika.com/insights/pilot-to-production)